Terms of Service

These Terms govern your use of 10x Human and related services provided by 10xThings Co., Ltd. ("Company"). The Korean version is the legally binding text; this English version is provided for convenience.

1. Scope

These Terms apply to all services provided through 10xhuman.net and related domains.

2. Definitions

• Member: a person who agrees to these Terms and completes signup.
• Invite code: single-use signup code issued by the Company during the beta.
• Content: all materials submitted/generated by the Member plus Company-provided materials and AI outputs.
• Paid service: features requiring payment.

3. Effect & changes

These Terms take effect upon publication on the service. The Company may amend the Terms within the bounds of applicable law, with at least 7 days' notice (30 days for changes unfavorable to Members). Members who disagree may terminate by deleting their account.

4. Account & contract

• The applicant must agree to these Terms and the Privacy Policy and complete signup.
• During the beta, signup requires a Company-issued invite code.
• The Company may refuse signup or terminate later for: use of another's identity, false information, fraudulent purpose, minor without legal guardian consent, etc.

5. Member obligations

• Comply with laws, these Terms, and Company notices.
• Do not share or transfer account credentials.
• Do not use information obtained through the service for commercial purposes without prior Company consent.
• No scraping, bots, reverse engineering, or other abusive access.

6. Company obligations

• Reasonable effort to provide stable, continuous service.
• Protect personal data per PIPA and the Privacy Policy.
• Respond to legitimate complaints in a timely manner.

7. Service

Service is provided 24/7 in principle. Maintenance, outages, force majeure, or third-party (Supabase, Anthropic, etc.) failures may cause temporary interruption. Notice will be given before or after, as appropriate.

8. Fees & payment

• List price ₩500,000 / USD $339. Launch discount ₩299,000 / USD $199. Prices may change with prior notice.
• Access begins immediately upon payment approval and lasts 12 months from the date of purchase, with unlimited use of all content and the AI advisory team during that period.
• Payments are processed by the payment service designated by the Company (Lemon Squeezy). The processor collects and handles payment instrument data; the Company stores only transaction identifiers.
• Currency conversion and tax handling follow the processor's terms.

9. Refunds

Per Korea's Act on Consumer Protection in E-Commerce, Members may withdraw their order and request a full refund within 7 days of payment, subject to the following limitations:

• The service's value has been substantially diminished by the Member's fault.
• Digital content has been provided or partially used (excluding immediate post-signup non-use).

Submit refund requests to fractalreason@gmail.com. The Company will respond within 3 business days and complete the refund within 7 business days. The processor's policy may add additional time.

10. Content & IP

• Course materials, AI outputs, and software are owned by the Company or rights-holders.
• Member-submitted content remains owned by the Member, who grants the Company a royalty-free license to use it for service operation, improvement, and (in anonymized/aggregated form) promotion.
• AI outputs are statistical results without accuracy or completeness guarantees. Members are responsible for critical review.

11. Disclaimers

• The Company is not liable for service disruption due to force majeure, third-party outages, or events beyond its control.
• The Company does not guarantee business outcomes, employment, or revenue. The service is a tool; results depend on Member execution.
• Except where mandatory law dictates otherwise, the Company's liability is capped at the amount the Member paid in the preceding 12 months.

12. Termination

• Members may delete their account at any time via in-app settings or email.
• The Company may terminate for Member violations after notice; immediate termination for material breach.

13. Governing law & jurisdiction

These Terms are governed by the laws of the Republic of Korea. Disputes shall be resolved in good faith through consultation; failing that, the courts having jurisdiction per the Korean Civil Procedure Act shall have exclusive first-instance jurisdiction.

14. Company information